Troubleshoot performance problems – “Windows System Issues”

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Windows System Issues

When you troubleshoot performance problems, you will need to identify the cause of the problem, categorize it, and take appropriate actions.

Windows System Issues

General issues :

  • For boot process issues, use standard Safe Mode and boot-process troubleshooting techniques.
  • Viruses can cause a variety of general system problems. Install or update the user’s virus software and perform a complete virus scan.
  • If the problem occurs when a specific application runs, use Task Manager to terminate the application and then troubleshoot its installation and configuration.

Memory issues :

An application or service might be leaking memory, which means that it is not releasing previously allocated memory back to the system after use.

  • Use Task Manager to see which applications are using memory. Have the user reboot and run for a period of time, then check again to confirm.
  • Use the System Configuration utility to disable problem applications at startup.
  • Use system monitoring techniques to check the overall memory performance.

Disk issues :

Low disk space can slow system performance. If there is less than 100 MB of free disk space:

  • Delete temporary Internet files in the Internet Explorer cache.
  • Empty the C:\Temp and C:\Tmp directories.
  • Search for and delete .chk files.
  • Run the Disk Defragmenter, Disk Cleanup, and Check Disk utilities.
  • Reduce the size of the Recycle Bin.
  • Reduce the amount of space allocated for virtual memory.
  • Upgrade the hard disk, if possible.

It is actually preferable to keep at least 50 percent of the hard drive available, when possible.

CPU issues :

Use Task Manager to identify processes that dominate the available CPU usage. Use Services to disable any unnecessary processes at startup.

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