Troubleshooting Mail Protocol Settings

0

Though many email problems in the workplace are related to the mail server, there are a number of problems that you can troubleshoot on the client side.

Troubleshoot_Mail_Protocol

Protocol and Troubleshooting Tips

POP3 or IMAP :

  • If you are using a dedicated POP3 or IMAP email client, such as Microsoft’s Outlook®Express or Mozilla Thunderbird, instead of a browser, make sure that the port settings are correct. For example, POP3 typically listens on TCP port 110. The users might experience problems if their clients are set to listen on some other port.

  • Make sure that the mail server is named properly in your mail client’s settings. If your mail server is named “mail.yourserver.com,” and the client is configured to look for the “pop.yourserver.com” mail server, the connection will never be made.
  • Some mail clients are set, by default, to ask for a user name and password every time a mail client checks for email. Instructions on how to enable or disable this feature are unique to each mail client, so be sure to consult the documentation for your particular software provider.

SMTP:

  • If you are using a dedicated email client, such as Microsoft’s Out-look Express or Mozilla Thunderbird, instead of a browser, make sure that the SMTP port settings are correct. For example, SMTP typically uses TCP port 25. The users might experience problems if their clients are set to listen on some other port.
  • Make sure that the mail server is named properly in your mail client’s settings. If your mail server is named “mail.yourserver.com,” and the client is configured to look for the “smtp.yourserver.com” mail server, the connection will never be made.

———————- Thanks

Share.

About Author

TN365

Comments are closed.

Powered by themekiller.com